ALERT

* * * Important Update for iLab Users * * *

New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.

The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.

Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

Infectious Diseases STD Service Center

Overview of Services

Sexually transmitted infections are surging in the United States and beyond. Adolescents and young adults are particularly at risk. These infections may cause severe long-term health consequences including pelvic inflammatory disease, infertility, and increased risk for contracting HIV.

Our STD Service Center staff is committed to helping researchers, healthcare professionals, and commercial technology developers address this epidemic. We offer testing for chlamydia, gonorrhea, trichomonas, mycoplasma, syphilis, and HIV. We also prepare contrived specimens to meet user specifications and offer desktop evaluations of new technologies. Our laboratory is College of American Pathologists (CAP) certified and our staff has decades of combined laboratory experience. We value collaboration, innovation, and creativity.

Please contact us to learn more about the services we provide or to discuss your unique needs.

Leadership

Yukari Manabe, MD
Director
ymanabe@jhmi.edu

Jeffrey Holden, MA
Laboratory Manager
Jholden1@jhu.edu

Justin Hardick, MS
Laboratory Manager (Research Projects)
Jhardic1@jhmi.edu

Gretchen Armington, MA
Business Operations Manager
garming2@jhmi.edu

Location and hours of operation

Hours	Location
8:00 AM – 5:00 PM M-F Drop-off 24 hours	725 North Wolfe Street Pre-Clinical Teaching Building, Room 323 Baltimore, MD 21205

Links and Resources

Center for Point-of-Care Technologies Research for Sexually Transmitted Diseases

Contacts

Name	Role	Phone	Email	Location
Yukari Manabe, MD	Director	410-955-8571	ymanabe@jhmi.edu
Gretchen Armington	Business Operations Manager	443-287-8086	garming2@jhmi.edu	1830 E. Monument St., Room 8031