ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
Johns Hopkins Germ-free Mouse Core Facility is the unique core service to supply germ free mice for investigators to study microbiome impact in variety of fields. The facility is located on the 2nd floor of the Bloomberg School of Public Health building and covers an area of about 1400 square feet. Currently, the core produces 5 strains of mice -- C57BL/6, Min Apc, IL-22 KO, C1 KO and Irf 8 KO and certain technical services, such as gavage, injection, fecal pellet collection, blood collection etc. Cesarean rederivation to develop germ free mice is available upon request. Two major types of germ-free experimental set-ups are available: bubble isolators, best suited for longer experiments (>4 weeks) and isocages, individual germ-free cages housing 5 mice each, best suited for short term experiments (< 4 weeks) and those with multiple testing conditions. Consultations on experimental design is available. Cynthia Sears, MD, is the director of core facility. The Core has veterinary care available as needed.
Cynthia Sears, MD | Director
| Hours | Location |
|
Monday - Friday 8am - 5pm |
615 N. Wolf Street Bloomberg School of Public Health building, suite W2300 Baltimore, MD 21205 |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Cynthia Sears, MD |
Director
|
410-614-8378
|
csears@jhmi.edu
|
CRB II 1M05
|
| Hua Ding, PhD, BM |
Manager
|
410-502-5775
|
hding10@jhmi.edu
|
SPH E2630
|
| Santowana Aryal |
Technian
|
410-505-9728
|
saryal4@jhmi.edu
|
SPH W3615
|