ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
Available services include:
The Ross Imaging Core and ACCM Imaging core are combining resources to providing management, user training and oversight, consultation, and space, for a Leica SP8 confocal microscope available to users across JHU.
Prof. Cyrus David Mintz, MD, PhD | Director
Prof. Sujatha Kannan - Incucyte
George McNamara, PhD - Confocal microscope core manager and iLab admin
Kavitha Nandakumar - Incucyte operations and training = ACCM Incucyte S3 Live-Cell Imaging and Analysis System, knandak1@jhu.edu , Sr. Lab Manager, ACCM- JHU
Ryan Placek - ACCM Department
| Hours | Location |
|
Leica SP8 confocal microscope Monday - Friday 9am - 5pm
All instrumentation is available 24/7 to fully trained users (scan card or key access) ----------------------------------------------------- Incucyte S3 live cell imaging (in incubator) Training and setupL Mon-Fri 9am-5pm by appointment Use: available 24/7 for fully trained users. |
Ross Bldg, 9th floor 720 Rutland Ave Baltimore, Md 21205-2195
--------- Ross Bldg 3rd floor
|
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| George McNamara, PhD |
Manager
|
305-764-2081
|
gmcnama2@jhmi.edu
|
Ross 913S
|