ALERT

* * * Important Update for iLab Users * * *

New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.

The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.


Upcoming Holiday Closure:
In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.

Microscope Facility (MicFac)

Mission

Our mission is to facilitate preclinical and basic science research. We are constantly purchasing or building new equipment, so all of our instrumentation and software are state-of-the-art. We are one of the largest and most popular facilities in Baltimore providing microscopy and imaging services. We can assist you in your microscopy or we can train users to operate microscopes themselves. We are proud of our high-quality specimen preparation and the corresponding high quality of images that we provide. Read FAQ to see the ways that we can help you with microscopy.

 

Part of our mission is to train and educate users so that they can best use the services and equipment we provide. In addition to specific instrument training, we offer elective courses for credit, as well as individual workshops that highlight technologies or tools.

 

Because each research question is different, we are eager to help you meet those challenges by designing experimental procedures or developing custom hardware, software or specimen protocols. Let's solve the problem and get the answers together!

 

Call or email us for help with your research needs.

 

Leadership

Scot C. Kuo, Director

Associate Professor of Biomedical Engineering and Cell Biology
skuo@jhu.edu
410-955-4536

 

Location and hours of operation

Hours Location

open: 24h/day, 7d/week
staff: 8:30a - 5:00p Mon-Fri

Physiology Bldg, Rm G04, 725 N. Wolfe St., Baltimore, MD 21205

Links and Resources

  1. JHU SOM Microscope Facility (MicFac)
  2. MicFac WebCalendar (reservations)

Contacts

Name Role Phone Email Location
MicFac Staff

 
410-614-6890
 
microscopy@jhmi.edu
 
Physiology Building GO4
 

Available Equipment and Resources

Advanced Fluor. Microscopes (5)
Basic Fluor. Microscopes (4)
Confocal Microscopes (7)
Electron Microscope (3)
Sample Preparation (3)

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