ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
The Research Nutrition Core will provide investigators with a staff of highly trained experts to advise, administer, and construct a variety of novel approaches in the areas related to food nutrition, assessment and body composition. These services will enable investigators to remain focused on their area of expertise and reduce the need to reinvent the wheel when conducting research in nutrition or food related components. It will preserve the economic efficiency of research grants and encourage a highly credible and reproducible research tools and to contribute to the important research findings promoting medical advancements. Nutrition Research Services include but not limited to
Susan Oh- Director
ICTR Research Nutrition Core
susanoh@jhu.edu, (410) 955-5189
Liz Wilkins- Research Kitchen Supervisor
ewilkins1@jhu.edu, (410) 614-5385
Nicole Cooper- Sr. Administrative Manager
ncooper2@jhu.edu, (410) 550-1881
| Hours | Location |
|
Sunday- Friday, 7:00am-7:00pm Sunday-Friday, 7:00am-7:00pm Monday-Friday, 8:00am-5:00pm |
Osler 5 and Carnegie 3 East Baltimore/JHH Campus Bloomber 9 North JH Children's Center 301 Building, Bayview MC JH Bayview Medical Center Campus |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Nicole Cooper, BS |
410-550-1880
|
ncooper2@jhmi.edu
|
||
| Nutrition pt visits- Clinical |
Clinical
|
410-955-9055
|
East Baltimore/JHH
|
|
| Research Meals-Bloomberg |
Food Service
|
410-955-9056
|
JH Children's Center
|
|
| Research Meals-Osler/Carnegie |
Food Service
|
410-955-5537
|
East Baltimore/JHH
|
|
| Billing |
410-955-5189
|
susanoh@jhu.edu
|
||
| Research Nutrition - Bayview |
Clinical and Food Service
|
410-550-1768
|
Bayview
|