ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
The Bayview Immunomics Core (BIC) was initially established in 2008 as a flow cytometry core to meet the biomedical research needs of Johns Hopkins Investigators located on the Bayview Campus. We have since expanded to include immunoassays and renamed the core the BIC. The flow cytometry service center is uniquely embedded among research groups interested in problems related to immune based human diseases and relevant animal models and promotes an interactive and collaborative approach. We are presently equipped with a Cytek Aurora 5-laser spectral flow cytometer with a 40-parameter capability order and analysis workstations for off-line data analysis. The instruments are maintained using the highest standards of quality control and are available for analysis to certified and trained users. Our core staff offers free consultation services.
We also have on site a Meso Scale Diagnostics multi-analyte system capable of sensitive (subnanogram) multiplex based detection of soluble mediators in fluid sources. Meso Scale developed an electrochemiluminescence-based detection system that offers several advantages in comparison to standard ELISAs including high sensitivity, a broad dynamic range, low background and increased reproducibility. This instrument employs standard or custom plates, and assays can be run and read by core or investigator's lab staff. Access requires an initial consult.
Felipe Andrade, MD, PhD - Director
Email: andrade@jhmi.edu (preferred way to be contacted)
Phone: 410-550-8665
Hong Wang, MD, PhD - Administrator
Email: hwang154@jhmi.edu (preferred way to be contacted)
Phone: 410-550-1029
Hours:
Monday - Friday
9:00am - 5:00pm
After hour use of the facility available to trained users.
Location:
Mason Lord Building, Center Tower
Floor 5, Rm 548
5200 Eastern Ave
Baltimore, MD 21224

| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Felipe Andrade |
Director
|
410-550-8665
|
andrade@jhmi.edu
|
MFL-CT, FL 6, Rm 608
|
| Hong Wang |
Administrator
|
410-550-1029
|
hwang154@jhmi.edu
|
MFL-CT, FL 5, Suite 5200
|
| Marta Escarra Senmarti |
Consultant
|
410-550-8665
|
mescarr1@jhmi.edu
|
MFL-CT, FL 6
|
| Daniela Flores |
MSD Operator
|
410-550-1863
|
mvilleg5@jhu.edu
|
MFL-CT, FL 6
|
| David Hines |
Emergency Contact
|
410-550-1893
|
dhines6@jhmi.edu
|
MFL-CT, FL 5, Suite 5300
|