Welcome!
ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
The Common Equipment Core provides access to various pieces of shared equipment within the CRBI, CRBII and Bond Street complex.
Erika Weaver, Manager
Phone: 410 502-9544
All equipment is available 24/7 unless otherwise noted in the description.
Autoclaves
Location: CRBI Room 239 & CRBII 537A
For Service, PIN’s and access issues contact Erika Weaver, 410 502-9544
Film Processors
IBright Digital Film Processor: Room 117
Location: CRBI Rooms 365, & 529.
CRBII Room 525
Contact: Erika Weaver for Service Calls, 410 502-9544
Cryo Storage & Sample storage.
Contact: Erika Weaver, 410 502-9544
Centralized Liquid Nitrogen Facility
Location: CRBI G06
Availability contact: Jeff Smith, 410 614-2299
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Erika Weaver |
Core Manager
|
410-502-9544
|
eweave10@jhmi.edu
|
